Terms of service
Overview
These Terms of Service govern your use of the Pinky Kiky website and the purchase of our products.
Pinky Kiky d.o.o. Ulica Pavla Lončara 2 10290 Zaprešić Croatia operates this website and online store.
By accessing our website or placing an order, you agree to these Terms and our Privacy Policy.
If you do not agree, you should not use our Services.
Eligibility
By using this website, you confirm that you are at least 18 years old or using the website under supervision of a parent or guardian.
Products
All Pinky Kiky products are handcrafted and made with care.
Due to the nature of handmade production, slight variations in color, finish or detail may occur.
Product images are for illustrative purposes only and may differ slightly from the final product.
Personalization
Many of our products are made-to-order and personalized.
Once production has started, changes or cancellations may not be possible.
Customers are responsible for providing accurate personalization details.
Orders
By placing an order, you submit an offer to purchase.
We reserve the right to accept or decline any order.
You will receive confirmation once your order is accepted.
Pricing and Payment
All prices are listed in EUR.
Prices may change without notice.
Payments are processed securely through third-party providers.
You agree to provide accurate and complete payment information.
Shipping and Delivery
We ship within the European Union and internationally.
Delivery times are estimates and may vary depending on location and production time.
We are not responsible for delays caused by shipping carriers, customs or events outside our control.
Risk transfers to the customer once the order is handed over to the carrier.
Returns and Refunds
Due to the personalized nature of many of our products, returns are not accepted unless the item is defective or incorrect.
For non-personalized products, returns may be possible in accordance with our Refund Policy.
Customers must contact us before returning any item.
Product Use and Safety
Our products are intended for decorative use.
Customers are responsible for proper installation and safe use.
Intellectual Property
All content on this website, including designs, images, text and branding, is the property of Pinky Kiky.
Any unauthorized use is prohibited.
Third-Party Services
Our website may include third-party tools or links.
We are not responsible for their content or operation.
Privacy
Your personal data is handled in accordance with our Privacy Policy.
Limitation of Liability
To the fullest extent permitted by law, Pinky Kiky shall not be liable for indirect or consequential damages arising from the use of our products or website.
Governing Law
These Terms are governed by the laws of Croatia and the European Union.
Changes to Terms
We reserve the right to update these Terms at any time.
Continued use of the website constitutes acceptance of any changes.
Contact
For any questions:
Pinky Kiky d.o.o. Ulica Pavla Lončara 2 10290 Zaprešić Croatia